FAQ
Frequently Asked Questions (FAQ)
1. How do I place an order?
Simply browse our store, select your desired product, add it to your cart, and proceed to checkout. Once your payment is confirmed, you’ll receive an order confirmation email.
2. What payment methods do you accept?
We accept secure payments through trusted providers, including major credit/debit cards and other payment options available at checkout.
3. How long does shipping take?
Processing time: 1–3 business days
Delivery time: 7–12 business days
Delivery times may vary depending on your location and external factors such as customs or carrier delays.
4. Do you provide tracking information?
Yes. Once your order is shipped, you’ll receive an email with your tracking number. Tracking updates may take 24–72 hours to appear.
5. Do you ship internationally?
We ship to selected countries. Available shipping destinations will be shown at checkout.
6. Can I change or cancel my order?
If you need to change or cancel your order, please contact us within 24 hours of placing it. Once an order has been processed or shipped, changes may not be possible.
7. What if I entered the wrong shipping address?
Please ensure your shipping address is correct at checkout. If you notice an error, contact us immediately. We are not responsible for orders delivered to incorrect addresses provided by the customer.
8. What is your return and refund policy?
We offer returns and refunds in accordance with our Refund & Return Policy. Please review that page for detailed information on eligibility and timelines.
9. What should I do if my order is delayed or missing?
If your order has not arrived within 15 business days, please contact us at mo.cardds@gmail.com, and we will assist you promptly.
10. How can I contact customer support?
You can reach us at:
📧 Email: support@viroease.com
⏱ Response time: 24–48 business hours
11. Is my personal information safe?
Yes. We take your privacy seriously and protect your data in accordance with our Privacy Policy.
12. Do you offer customer support on weekends?
Our support team operates Monday to Friday. Messages sent on weekends or holidays will be answered on the next business day.