Shipping Policy

Last Updated: 25 / 06 / 2026

Thank you for shopping with LEOMERA. LEOMERA is a brand operated by JANAT ALJAMAL COSMETICS  (Trade License No.: CN-5703243), a company registered in Abu Dhabi, United Arab Emirates. We are committed to processing and delivering your orders as efficiently as possible.

Order Processing

All orders are processed within 1–3 business days after payment confirmation.

Orders are not processed or shipped on weekends or public holidays.

During high-volume periods, promotions, or holidays, processing times may be slightly extended.

Shipping Destinations

We currently ship to:

• United States
• United Kingdom
• Canada
• Australia
• United Arab Emirates
• We currently ship to New Zealand

Estimated Delivery Times

United Arab Emirates

1–3 Business Days

United States

5–12 Business Days

United Kingdom

5–12 Business Days

Canada, Australia & New Zealand

7–15 Business Days

Please note that delivery times are estimates and may vary due to customs clearance, carrier delays, weather conditions, or other circumstances beyond our control.

Shipping Costs

We currently offer free standard shipping on all orders to the countries listed above.

From time to time, LEOMERA may offer free shipping promotions on selected orders.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking information.

Tracking updates may take up to 72 hours to appear.

Customs, Duties & Taxes

International orders may be subject to customs duties, taxes, or import fees imposed by the destination country.

These charges are the responsibility of the customer unless otherwise stated.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

LEOMERA is not responsible for delays, lost shipments, or additional charges resulting from incorrect or incomplete addresses.

Lost or Delayed Shipments

Lost or Delayed Shipments

If your order is significantly delayed or appears to be lost in transit, please contact our support team at support@leomera.com with your order number.

We will assist in investigating the shipment with the carrier and provide updates where available. If the shipment is confirmed as lost, we will offer a suitable resolution in accordance with our shipping and refund policies.

Please note that delivery times may vary due to customs clearance, courier delays, weather conditions, or other factors outside our control.

Contact Us

LEOMERA an online store operated by JANAT ALJAMAL COSMETICS
Trade License No.: CN-5703243
Email: support@leomera.com
Phone: +971 58 110 3353
Business Location: Al Shamkha 17, Al Munayzafah Street, Abu Dhabi, United Arab Emirates
Customer Support Hours: Monday – Friday, 9:00 AM – 6:00 PM GST ( UAE Time ]