FAQs

VIROEASE is a brand operated by Janat Aljamal Cosmetics (Trade License No.: CN-5703243), a company registered in Abu Dhabi, United Arab Emirates.

1. Where do you ship?
We currently ship to the United States, Canada, United Kingdom, Australia, New Zealand, and the United Arab Emirates.

2. How long does shipping take?
Orders are typically delivered within 5–12 business days depending on the destination country (1–3 business days within the UAE).

3. How can I track my order?
Once your order has been shipped, you will receive a tracking number via email.

4. What payment methods do you accept?
We accept Visa, Mastercard, American Express, Apple Pay, Google Pay, and other secure payment methods.

5. Can I return my order?
Yes. We offer a 30-day return policy. Please refer to our Refund & Return Policy for full details.

6. How can I contact customer support?
You can contact us anytime at support@viroease.com and we will respond within 24 business hours.

7. Are taxes included in the price?
Taxes and applicable charges are displayed during checkout depending on your location.

8. Can I cancel my order?
Orders can be cancelled before they are processed for shipment. Please contact our support team as soon as possible.

9. Do you offer free shipping?
Yes, we offer free standard shipping on all orders to the countries we serve.

10. Is my payment information secure?
Yes. All transactions are processed through secure encrypted payment gateways.