Shipping Policy

Last Updated: July 9, 2026

Thank you for shopping with VIROEASE. VIROEASE is a brand operated by JANAT ALJAMAL COSMETICS (Trade License No.: CN-5703243), a company registered in Abu Dhabi, United Arab Emirates. We are committed to processing and delivering your orders as efficiently as possible.

Order Processing

All orders are processed within 1–3 business days after payment confirmation. Orders are not processed or shipped on weekends or public holidays. During high-volume periods or promotions, processing times may be slightly extended.

Shipping Destinations

We currently ship to:

• United States
• United Kingdom
• Canada
• Australia
• New Zealand
• United Arab Emirates

Estimated Delivery Times

• United Arab Emirates: 1–3 business days
• United States: 5–12 business days
• United Kingdom: 5–12 business days
• Canada, Australia & New Zealand: 7–15 business days

Delivery times are estimates and may vary due to customs clearance, carrier delays, weather conditions, or other circumstances beyond our control.

Shipping Costs

We offer free standard shipping on all orders to the countries listed above.

Order Tracking

Once your order has shipped, you will receive a confirmation email containing your tracking information. Tracking updates may take up to 72 hours to appear.

Customs, Duties & Taxes

International orders may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are the responsibility of the customer unless otherwise stated.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information. VIROEASE is not responsible for delays, lost shipments, or additional charges resulting from incorrect or incomplete addresses.

Lost or Delayed Shipments

If your order is significantly delayed or appears to be lost in transit, contact our support team at support@viroease.com with your order number. We will investigate the shipment with the carrier and provide updates. If the shipment is confirmed as lost, we will offer a replacement or refund in accordance with our refund policy.

Contact Us

VIROEASE (online store operated by JANAT ALJAMAL COSMETICS)
Trade License No.: CN-5703243
Email: support@viroease.com
Phone: +971 56 663 9588
Business Location: Al Shamkha 17, Al Munayzafah Street, Abu Dhabi, United Arab Emirates
Customer Support Hours: Monday – Friday, 9:00 AM – 6:00 PM (GST, UAE Time)